What’s In A Number?: Failure Rate of 360s
Ah, The Red Ring of Death. I've had it, Luke's had it, if you were cool, you would have it too. So how many people in the world are as cool and awesome as us? It's like questioning how many licks it takes to get to the Tootsie Roll center of a Tootsie Pop - The world will never know:
'What is the real failure rate of the Xbox 360?', we asked Game, one of the largest console retailers in the UK. 'That's not information we're able to give out. It's commercially sensitive,' it said...Last month, its vice-president of entertainment, Peter Moore, refused to answer the question, telling the Mercury News: "I can't comment on failure rates." According to Moore, if someone has a faulty console they should worry about the customer service.
Uh, okay. So far, there have been many documented reasons why any individual's Xbox 360 would die. Shouldn't that concern Microsoft more than how many indivuals have been affected?
What is the Real Failure Rate of the Xbox 360? [Guardian Unlimited]